Last updated: April 2026
Information We Collect
At ChatSuper, we collect only the information necessary to provide our services and ensure a safe, personalized experience. The types of information we collect include:
- Account Information: Email address, username, and password when you register
- Profile Data: Information you choose to share in your profile, such as a profile picture, bio, and interests
- Usage Data: How you interact with our platform, including chat history preferences and feature usage
- Technical Data: IP address, device information, browser type, and cookies for functionality and security
- Communication: Records of customer support interactions when you contact us
How We Use Your Information
We use the collected information solely for the following purposes:
- Providing and maintaining our video chat services
- Matching you with compatible users based on your preferences
- Ensuring platform safety through verification and moderation
- Improving user experience and developing new features
- Communicating with you about updates, security alerts, and support
- Complying with legal obligations and enforcing our terms
Information Sharing
We do not sell your personal information to third parties. We may share information only in the following circumstances:
- With Your Consent: When you explicitly agree to share specific information
- Service Providers: With trusted partners who help us operate our platform (subject to strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or asset sale (with appropriate notification)
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for video and text communications
- Regular security audits and vulnerability assessments
- Secure data storage with encrypted databases
- Limited employee access to personal information
- Two-factor authentication options for account protection
While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Chat logs are automatically deleted after 30 days unless you choose to save them.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal exceptions)
- Object to or restrict certain types of processing
- Data portability—receive your data in a structured format
- Withdraw consent where processing is based on consent
You can exercise these rights through your account settings or by contacting us at [email protected].
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and personalize content. Types of cookies we use:
- Essential Cookies: Required for basic site functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors use our site
You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality.
Children's Privacy
ChatSuper is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18, we will delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using ChatSuper, you consent to such transfers and agree to the terms of this policy.
Changes to This Policy
We may update this privacy policy from time to time. We will notify users of any material changes via email or through a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: ChatSuper Data Protection Office, 123 Innovation Street, Tech City, TC 90210